Refund policy

You only pay for what is delivered. Refunds happen automatically, you do not need to ask.

When you get money back

• Order could not start (for example the link was private or the service was paused): full refund to your wallet at once.
• Partly delivered: the undelivered part is refunded to your wallet, worked out exactly from what was not delivered.
• Canceled: full refund to your wallet.
• Drip feed stopped: batches not sent yet are refunded to your wallet.

Refills

Services that show a refill window (for example "30 day refill") can be topped up if numbers drop within that window. Tap Request a refill on the order. Services marked "No refill" are not covered. Drops caused by the platform removing accounts, or by your link changing or going private, may not be refillable.

Money in your wallet

Refunds go to your Kalinmedia wallet so you can use them again straight away. If you need unused balance (not bonuses) paid back to your bank account, message us on WhatsApp. We reply within one working day.

Payment problems

If you paid and your wallet did not update, use "Paid but not credited? Check" on the Add funds page. If it is still missing after 30 minutes, send us the payment reference on WhatsApp.